Return and Refund Policy

All sales are final. If the order has not yet been dispatched, you may cancel the order by notifying 


We accept returns for items damaged in transit. Please note, returns must be requested within 3 days of receiving your order. You will then have a further 14 days to return the damaged items.

Please notify us by email at  including your order number and a picture of the damaged item, with a request for a replacement or refund. Any product you return must be in the same condition you received it and in the original packaging. All costs relating to postage for returns are the buyer’s responsibility.


Once your return is received, inspected and approved for refund, a credit will automatically be applied to your original method of payment, within 14 working days.


Phone - Mail

Bookings and reservations:
+39 075 997 8852

Concierge only for guests staying at the Estate:
+39 346 734 3527

+39 335 682 8558

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